Terms and Condition

Terms and Condition

 

Welcome to the Salem Travel website (the "Website"). This Website is provided solely to provideservices to the person (s) (“the user”) in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" refer to "Salem Travel ", a limited liability company incorporated in Sharjah, UAE. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
Use of the website
The Users availing services from Salem Travel shall be deemed to have read, understood and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by Salem Travel  for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or Al AabdiTravel  with respect to any services to be provided by Salem Travel  shall be restricted to the scope of this agreement. 

Salem Travel  reserves the right, in its sole discretion, to terminate the access to any or all Salem Travel  websites or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason what so ever. 

In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/ products provided by Salem Travel  like the air tickets, MICE, transfers, groups, car, holiday packages etc. Such TOS will be provided/ updated by Al AabdiTravel  which shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/ product availed by the User. 

Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of carriage or other rules. 

Salem Travel Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not avail Salem Travel's Services. 

In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other Salem Travel document, then these terms shall control.

Prohibited activities
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
i.    use this Website or its contents for any commercial purpose;
ii.    make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
iii.    access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
iv.    violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
v.    take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
vi.    deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
vii.    "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
You understand that any violations of this clause may result in the cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Third Party Account Information :
By using the Account Access service in Salem Travel's websites, the User authorizes Salem Travel and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information

While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.

The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify Salem Travel immediately in writing of any unauthorized use of their password or account or any other breach of security. Salem Travel will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.
Suppliers, rules and restrictions
The User expressly undertakes to provide to Salem Travel only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from Salem Travel. 

In case Salem Travel discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, Salem Travel  in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, Al AabdiTravel  shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services. 

The User unequivocally indemnifies Al AabdiTravel  of any such claim or liability and shall not hold Salem Travel responsible for any loss or damage arising out of measures taken by Salem Travel  for safeguarding its own interest and that of its genuine customers. This would also include Al AabdiTravel  denying/cancelling any bookings on account of suspected fraud transactions.
Change and cancellation policy
All requests for change or cancellation of any goods and services purchased on this website must be delivered in writing to the [support] address provided at the end of these terms or by email to info@salemtravelagency.com, and must be received in both cases, on our working days at least 24 hours before these goods and services are scheduled to be provided. Our offices are open ("working days") from [hrs] to [hrs]UAE local time on each day from [day] to [day], except on public holidays and holidays declared for private sector establishments in the UAE .
You agree to abide by the terms and conditions imposed at the time of your purchase, which will determine the change and cancellation policy applicable to your purchase, including, but not limited to penalties which may apply. Additionally, you agree that:
i.    If a change or cancellation policy relevant to your request is not provided in the terms and conditions imposed at the time of your purchase, your purchase can not be changed and is non-refundable in the event of a cancellation.
ii.    If a cancellation policy relevant to your request in the terms and conditions imposed at the time of your purchase does not explicitly state a refundable amount or how it may be calculated, your purchase is non-refundable in the event of a cancellation.
iii.    If the change or cancellation policies relevant to your request in the terms and conditions imposed at the time of your purchase do not specify the price of partly utilized services, they will be calculated based on the price of the utilized services alone at the time of your request and not pro-rata.
Requests for permitted changes and cancellations will be processed within 2 working days after all payments required to process the request are settled. In the event of a cancellation, any payments to be refunded after the deduction of payments required to process the cancellation will be credited to the same payment card which was used to make the purchase within 15 working days thereafter and may take up to an additional 30 working days thereafter for the credited amount to appear on the payment card.
Delivery policy
All goods and services purchased on this website and their transaction receipts will be delivered in the form of a printable electronic ticket ("ticket") after the successful completion of your purchase. Your ticket will be made available for download for a limited period of time from the page on this website which confirms the successful completion of your purchase and will be delivered as a permanent record in an IETF RFC 2821 compliant electronic mail ("e-mail") to the e-mail address you provide at the time of purchase. A notification of your ticket and any changes to it may also be delivered to your mobile number, subject to service availability.
If you choose not to download your ticket from the page on this website which confirms the successful completion of your purchase, you must check that you have received the ticket for your purchase by e-mail and notify us without delay if you have not received it within one hour after your successful completion of the purchase.
We shall not be liable if you do not receive your ticket because the e-mail address you provided at the time of purchase was unable to receive the e-mail containing your ticket after your successful completion of the purchase or for up to twenty four hours thereafter for any reason whatsoever.

 

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